Black ink doesn't print out properly

[LazyCuttle]

Just replaced the black ink cartridge with the one sent by HP instant ink, but that new one doesn't print out the black ink properly.

What I've tried is:

- Check Cartridge Installation: Installed properly
- Clean Printheads: Did many times, it makes the print quality slightly better but it comes back in a day.
- Align Printheads (if possible): Did many times with cleaning heads
- Update Printer Firmware: Already up to date
- Use Genuine HP Ink Cartridges: Still using genuine ones, HP instant ink enrolled
- Check for Ink Cartridge Issues: Seems the cartridge is defective
- Print Quality Diagnostic Page: No specific issue was reported

Repetitive cleaning didn't work. I don't think it's dried out because this is a new ink cartridge just opened.

Could you please help me to get another replacement black ink cartridge with HP instant ink program?

[Nal_NR · Accepted solution]

Hi @LazyCuttle,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.           

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.