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‎02-13-2023 12:32 PM

HP Recommended
Product: HP Photosmart Premium Fax All-in-One Printer - C309a
Operating System: Microsoft Windows 11

I see a number of complaints about this, but it doesn't sound like anyone has solved it.

 

I have cleaned the printer heads, (manually and via the system) and have put in new ink cartridges.  Only the black ink won't print.  The alignment is fine.

 

HP -- are you listening and can you offer any advice?  It seems like this is a known issue but I don't see any further resolutlion.  Note even a "buy a new printerhead" -- which would be better than having to buy an entirely new printer.  Can you offer anything?  I have gone throudh all of the suggested steps but have no improvement.

 

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