Black ink not printing

[hannyween]

My printer will not print black at all. It does not print on the test pages/quality diagnostic pages at all. There is no cartridge/ink error symbol on the printer.

I haven't used the printer since the lockdown and recently returned to my uni accommodation, so assumed it had dried up. I tried the cleaning/aligning methods on the HP Smart app. After no luck I replaced the black ink cartridge, despite it not being empty and still no luck. It's completely blank there's nothing coming out onto the paper, not even lightly. 

I am so confused - colour working fine, and worked fine before I left.

Please help! 😞

[Jay_G24]

Hi @hannyween,

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Biker24]

I have this same issue, your link does not answer the problem, it fixes small text!

[Nicolas77]

I have the same problem. No black printing anymore on my HP 3520 all-in-one printer.

I updated the firmware, reset the device, but nothing works.

The HP program says my (new) black cartridge is almost full, but it does not print anything in black...