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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ilySchnee
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Solved!

Black ink printing faulty (white lines)

HP Recommended
HP Envy Photo 6232
Microsoft Windows 10 (64-bit)

Hey!

My printer currently started leaving out white lines with the black ink. I will attach a photo that illustrates the problem.

It started with 2 white lines, but the problem increased with each page printed and now half of the page is flawed. It only happens with black ink, I have tried out printing a full page in red text and it worked flawlessly.


First I thought that the ink cartridge could be the problem (even though it wasn't near to be empty) and changed it to a new one. Same problem.


After reading possible solutions in the HP forums I tried out different quality settings, but it did not change anything. The problem is still present.

Furthermore I have reinstalled the driver but that did not fix the problem, either.

 

My printer is quite new (less than 6 months) and I don't use it very often (~less than 200 pages so far). It should not be due to its age or usage.

 

Can you help me fix this problem?

 

IMG_20210222_125907.jpg

2 REPLIES 2
Repairatrooper
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Message 2 of 3
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HP Recommended

You need to run a printhead cleaning. It might take a couple to clear up the problem. The challenge with inkjet printers, especially if it is using pigmented black ink is that if you are not printing consistently (at least several times a week) the pigment can separate from the carrier fluid and sink to the bottom and clog the head. Not sure if this model is pigment based but much of HP black ink is.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


ilySchnee
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HP Recommended

Hey! Thank you for your help, it solved my problem.

 

I cannot remove the print head manually, so I have run cleaning program multiple times. The black rectangle on the quality diagnosis sheet still is not perfectly fine, but it has improved a lot and after the 6th cleaning process my printer does print the text without the white lines anymore.

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