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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-21-2020 04:18 PM

HP Recommended
Product: HP Officejet 5258
Operating System: Microsoft Windows 10 (64-bit)

Using genuine HP ink cartidge and getting skips and smears.  Thought it was the cartidge so I replaced it with a new one.  No change.  Then tried the "Clean Cartridges" and "Clean Smears" under "Tools".  Again no improvement.

 

Only the black ink skips and smears.  Interestingly enough, always at the same places when printing out the "Print Quality Diganostic" page.

 

Any suggestions on what to do next?

Category:
1 REPLY 1

‎10-24-2020 06:16 AM

HP Recommended

@dakotakid1

 

I reviewed your post and I understand that you are facing issues with the print quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/model/1409...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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