Black print is so light can hardly read it, even though the cartridge is 1/2 full.

[erma3]

For some reason the black printing is so light you can barley read it. I have used all the tools and nothing seems to help. The black is 1/2 full that that is not the issue. In addition to being light, it is not printing all of the words either, hit and miss. I am not computer/printer wise so I dont know what else to do.. Can some one help me, Please.

Thanks.

Erma3

[sandytechy20]

@erma3

Welcome to the HP support community.

I understand that you are getting print quality issues, and I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

Clean the ink cartridges

• Make sure to load the input tray with plain, white paper.
• On the printer control panel, swipe the display to the left, then touch Setup.
• Touch Tools, then touch Clean Cartridges.

Refer to this HP document for further assistance:- CLick here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[erma3]

Thank you for you reply to my problem. I followed all the instructions, but nothing worked. I think now what I am going to do, is buy another new black cartridge (even though the printer shows  the one I have is 1/2 full). maybe for some reason it is reading it wrong. Other than that I dont know what else to do.  Again Thank You

Erma

[sandytechy20]

@erma3

Did you try with the different cartridges and check if that works fine?

[EJmow]

HELP,  I have this problem too! ink is half full, but text is to light to read!

[erma3]

Hi Sandy......................I have not gotten around to getting the new cartridge yet as I have been not feeling well. Some people have been telling me I am better off just buying a new printer, at this point I really dont know what to do. I think I will still go with getting the cartridge, may by   this week end,  Thank you for your interest. I will let you know if it works.

Erma 3

[sandytechy20]

@erma3

Did you try printing with a different cartridge and check if that is printing fine?

[erma3]

Hi Sandy..................It did not work.....I am just going  to buy a new printer. I am tired of  trying all different things and nothing works. Thank you for your interest and time.

Erma

[sandytechy20]

@erma3

This seems to be a hardware issue and requires one on one interaction.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.