Blank/light pages

[GinHay]

I’m having an issue where if I can get the printer to print it is so light you can’t really read it or it acts like it’s printing but the page comes out blank?  What can I do about this?

[sandytechy20]

@GinHay

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button  to turn on the printer, if it is not already on.

3. Open the ink cartridge access door.

4. Wait until the printer is idle and silent before you continue.

5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

6. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

7. Hold the ink cartridge by its sides.

   

8. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

9. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

10. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

12. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it snaps into place.

    

13. Repeat these steps to clean around the nozzles on the other ink cartridge.

Refer to the HP support community for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.