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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-23-2025 07:44 AM

HP Recommended

Ink is ½ full. Ran cartridge clean, and then deeper level clean. Still has blank lines in printout.

1 REPLY 1

‎06-25-2025 04:33 AM

HP Recommended

Hello @AAHLHA, and welcome to the HP Support Community!
 

Thanks for posting your question. I'm here to help you get things back on track.
I understand you're experiencing blank lines in your printouts, even though the ink levels are sufficient and you've already run both the standard and deep cleaning cycles. Let's work through a few more steps to resolve this issue.

Check the Printhead Alignment

Misaligned printheads can cause blank lines or streaks.

  • On your printer's control panel, go to Setup > Printer Maintenance > Align Printhead (menu names may vary slightly by model).
  • Follow the on-screen instructions to complete the alignment.

Manually Clean the Printhead

If automatic cleaning didn’t help, a manual clean might be necessary.

  • Remove the ink cartridges.
  • Gently clean the printhead contacts and cartridge nozzles using a lint-free cloth lightly moistened with distilled water.
  • Let everything dry for 10 minutes before reinserting the cartridges.

Print a Diagnostic Page

This helps identify which color or cartridge is causing the issue.

  • Go to Setup > Reports > Print Quality Report.
  • Examine the page for missing lines or color blocks.

Use HP Smart App for Troubleshooting

The HP Smart app can run diagnostics and provide tailored solutions.

  • Download or open the app: HP Smart App
  • Select your printer > Printer Settings > Print Quality Tools > Run diagnostics.

Replace the Problematic Cartridge

If one cartridge consistently shows issues despite cleaning, it may be defective. Try replacing it with a new genuine HP cartridge.

I hope the information shared has been useful and resolves your concern.


Wishing you a smooth and hassle-free experience ahead!


If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support

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