Blue and green will not print

[Ed163d]

All new ink cartages but blue and green will not print 

[Garp_senchau]

@Ed163d, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8025e All-in-One Printer is having trouble printing blue and green colors even with new ink cartridges, consider the following steps:

Check Ink Levels and Compatibility:

• Ensure that the ink cartridges are properly installed and compatible with your printer model.
• Verify that the ink cartridges are not empty or nearly empty, even if they are new. Sometimes, cartridges can be defective.

Run Printhead Cleaning:

• Access the printer's maintenance menu from the control panel and run a printhead cleaning cycle. This can help resolve issues with color printing by clearing any clogs.

Align the Printhead:

• Perform a printhead alignment using the printer's control panel settings. This can improve print quality and ensure colors print correctly.

Check for Clogs:

• Visually inspect the printhead for any visible clogs and clean them gently, if required. Use a lint-free cloth and distilled water if manual cleaning is necessary.

Software and Driver Updates:

• Make sure you have the latest printer drivers and software installed on your computer. Visit the HP website to download updates.

Print Quality Diagnostic:

• Print a diagnostics page to determine if there is an issue with specific colors. This can help identify whether a specific color is not dispensing ink.

Firmware Update:

• Check and update the printer’s firmware. Sometimes, firmware updates can resolve printing issues.

Also, you may refer to this guide: HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,