Blurry text

[DOLSE71]

My print is blurry and I've done absolutely everything on here with no effect, only had it about a month printed a few pages fine but next time it was blurry. Did test and test confirmed it needed to be aligned but after I perform this action nothing changes. 

[Dragon-Fur]

@DOLSE71 

Welcome to the HP English Community --

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  Alignment

==============================================

"Everything" is a lot.

There are so many things to try --

The printer model does impact what might help.

Examples -

 HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues

 HP Smart Tank 500, 600 Printers - Color or Black Ink Not Printing, Other Print Quality Issues

What to do?

Tell us more about your printer and what you are using

OR

Help Yourself

Open

 Product Home - Printers

 Enter the device type and model name of your HP product

 Select Category Troubleshooting > Printing > Print Quality

Find and open the Quality document of video for your printer

and / or

Technology Tips Gallery From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

OR

If "it" is an HP printer in Warranty,

If you are sure there is nothing left to try and you have exhausted everything we can offer,

Contact HP Support.

============================================================

Want to contact HP Support?

Submit an online case to the HP Support Website for an in-Warranty product.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[DOLSE71]

Hi the printer is a 2800e desktop printer, I'm running it from a Motorola android phone. Apart from that I'm not much help as I really know about printers but I have done all the things on the hp app, cleaned, aligned, diagnostic. When it prints one of the test sheets there is a white line on the green block that suggests to align it but I have done this more than once with no results. 

[Dragon-Fur]

@DOLSE71 

Thanks for the information.

Reference for those reading - Known solutions in the order to be tried:

HP DeskJet 2800, 4200, 4900 Printers - Color or black ink not printing, other print quality issues

Not sure, though "blurry" perhaps indicates a dirty printer.

If it's been a while since you have done so, try cleaning the rollers (inside the printer).

Pure water on a dampened, lint-free swab.

What else?

A recheck of the rollers and a simple power reset might help.

If you have not already done so,

HP DeskJet Printers - E4 (Paper jam) error

Steps 5 and 6

Not likely (and already mentioned in the Troubleshooting guide) -

Try some different paper

What else?

Just FYI --

If you have not done so,

Remember that using the Embedded Web Server (EWS) can be used to view and adjust your printer's features.

The method is still kind of cramped on a Phone, but it might help.

Worth a look...

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Example - EWS - Tools > Utilities > Print Quality Toolbox

EWS_7855_Tools_Utilities_Print_Quality_Toolbox_1

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[DOLSE71 · Accepted solution]

I've found if I print documents via the hp app and not direct from Microsoft app the quality is fine. Thanks for your time and other suggestions but hopefully this will continue to solve my problem. 

[Dragon-Fur]

@DOLSE71 

Good Plan.

There is only so much the printer can do --

I'm glad you found the source of the odd results.

Happy Printing.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"