Bought the wrong ink cartridges

[kaitlynlacey]

I accidentally purchased the wrong ink cartridges for my printer.  I even went looking for the correct ones (61), and then saw a combo black/color pack and didn't even notice they were 60 cartridges.  I didn't notice this until I loaded them into my printer and it said not compatible.  Is there anything I can do in this situation, like an exchange or a coupon?

And does anyone have any tips about how to store these incorrect cartridges?  they've been removed from the package and the sticker peeled off, I don't want them to dry out.

[praveenbv]

HI@kaitlynlacey,

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue For cartridges replacement.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding For cartridges replacement. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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