Brand New Printer, Brand New Genuine HP Ink Cartridges - Ink Smears When Highlighted

[croge4069]

MAYDAY!

Every time I print out my notes, or God forbid have to print out a picture, which is all incredibly important due to the fact that I'm currently a full-time online college student, I find myself smearing the heck out of the ink every time I go to highlight the important bits.

I have tried different kinds of paper. Different highlighters. Not putting so much pressure on the marker as I highlight, and just barely holding the highlighter above the paper while grazing it. This is getting ridiculous - Between all the highlighters, markers, different kinds of paper, and then just the printer itself, of course, I feel like I've spent more than enough to have before me an adequate source of printing for my school.

I HAVE TO GET THIS ISSUE RESOLVED, HELP ME PLEASE HP COMMUNITY! 

P.S.-

... I started out this sentence by typing "If some moron..." but that was before I bit my mental tongue and hit the delete button. *DEEP BREATH, EXHALE SLOWLY* *KICKS SELF* Be nice self! Let's try that one more time.

In case I wasn't completely and utterly clear, let me go ahead and rule out someone being a smarty pants.

I do not want to pre-highlight my notes with the computer. I am already aware of the whole concept that would ultimately lead to the computer printing out a pretty, symmetrical version of what I'm trying to accomplish, but yet again, I'll go ahead and remind you, I'M A COLLEGE STUDENT. I HAVE A TON OF HOMEWORK, DUE RIGHT THIS VERY SECOND, BUT INSTEAD OF DOING THAT, I'M ON HERE IDIOT-PROOFING MY ALREADY INCREDIBLY ANNOYING AKA FRUSTATING AKA PISSING-ME-OFF SITUATION. I don't need the program I'm using to type out my notes to do the highlighting for me, I need to do it, BY HAND. It helps me study, as well as remember what I'm highlighting.

Thanks for not putting any sarcastic aka meanie know-it-all replies in the commentary ya'll - ttfn!

[Anand_Andy]

Hi @croge4069,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!