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‎09-29-2024 07:42 PM

HP Recommended

I just bought a brand new black 64 ink cartridge for my HP Envy Photo 7155. It continues to say there is a communication error and it is not fixed by taking out and replacing or powering down completely. After further investigation it appears as though the dots on the copper do not match the dots in the printer itself. What can I do to fix or replace the cartridge since I just purchased this not even half hour ago, but Walmart will not return? 

Category:
1 REPLY 1

‎10-01-2024 01:12 PM

HP Recommended

Hi @PNstudent24 

 

Welcome to the HP support community.

 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please try steps from this link, Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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