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‎06-24-2021 09:45 AM

HP Recommended
Product: HP Deskjet 2724
Operating System: macOS 10.14 Mojave

Hi,

After performing a reset on my HP Deskjet 2724 printer, I can't complete setup on HP Smart app because of "Use SETUP cartridges" error.
I am indeed using the setup cartridges that came with the printer. How can I get past this screen?

Saw on earlier posts that I need to perform an OOBE reset. Could I get the instructions for that?

Thanks in advance.

Category:
30 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2021 02:15 PM

HP Recommended

@begozcan

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 person found this reply helpful
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16 REPLIES 16

‎06-28-2021 02:15 PM

HP Recommended

@begozcan

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-24-2021 10:28 AM

HP Recommended

Please also message me the instructions to do the hard reset. I need to print an important document in the next 30 minutes. If I can't since I already wasted time going and buying brand new HP ink cartridges that also don't work, I'll be returning this printer.

Was this reply helpful? Yes No

‎08-06-2021 04:39 PM

HP Recommended

Hello, I am also in desperate need of this.All of a sudden today my printer is not working and when I do the scan it states there is a device error an dI need to finish set up with set up cartitrdiges. I have been using this printer for months and used new ink cartridges several times. Now nothing is working. PLEASE HELP 

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‎08-07-2021 11:48 AM

HP Recommended

@10martin20

 

Welcome to the HP Support Community.

 

Sure, we'll definitely help you with this. Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎09-15-2021 12:48 PM

HP Recommended

Hi can you send me the steps to bypass the cartridge 

setup? We lost the ones that came with the printer. This is a Officejet Pro 6968. Thank you 

Was this reply helpful? Yes No

‎09-16-2021 02:18 PM

HP Recommended

@Alcon04

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎10-23-2021 03:35 AM - edited ‎10-23-2021 03:37 AM

HP Recommended

Hello, I have the same problem, Use SETUP cartridges while I am indeed using them - it happened after the printer's restart. Please help and send me the reset link asap. 

 

Product: HP DescJet 2710

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‎12-06-2021 12:43 PM

HP Recommended

Hello - I need this bypass as well - please send asap 🙂 Thank you!

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‎12-14-2021 08:35 AM

HP Recommended

Please help as the setup cartridges were damaged and I threw them away.  I bought genuine HP cartridges but the printer does not recognise them and insists i use the setup cartridges which i don't have

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