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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: Bypass Use SETUP cartridges
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06-24-2021 09:45 AM
Hi,
After performing a reset on my HP Deskjet 2724 printer, I can't complete setup on HP Smart app because of "Use SETUP cartridges" error.
I am indeed using the setup cartridges that came with the printer. How can I get past this screen?
Saw on earlier posts that I need to perform an OOBE reset. Could I get the instructions for that?
Thanks in advance.
Solved! Go to Solution.
Accepted Solutions
06-28-2021 02:15 PM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
06-28-2021 02:15 PM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
08-06-2021 04:39 PM
Hello, I am also in desperate need of this.All of a sudden today my printer is not working and when I do the scan it states there is a device error an dI need to finish set up with set up cartitrdiges. I have been using this printer for months and used new ink cartridges several times. Now nothing is working. PLEASE HELP
08-07-2021 11:48 AM
Welcome to the HP Support Community.
Sure, we'll definitely help you with this. Which Printer do you have?
Thanks 🙂
I am an HP Employee
09-16-2021 02:18 PM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
10-23-2021 03:35 AM - edited 10-23-2021 03:37 AM
Hello, I have the same problem, Use SETUP cartridges while I am indeed using them - it happened after the printer's restart. Please help and send me the reset link asap.
Product: HP DescJet 2710
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