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‎10-26-2024 10:46 AM

HP Recommended
Product: HP ENVY 6052 All-In-One Printer

HP is frustrating me, as I just called the support number and was told that they were going to send me a link to access the document that I needed to fix this issue, as I do not have the start up cartridges for this printer.  That was a complete LIE.  That representative sent me to the community dashboard to READ about this same issue and I cannot access the personal links that were sent to those users that are having the same issue.  This is really bad customer service.  I would them rather say, there is nothing I can do but send you back to the dashboard for you to read about it, but not provide any fixes.  What is the solution to this?

 

Category:
3 REPLIES 3

‎10-26-2024 11:02 AM

HP Recommended

5230 5055 6055 7520 Remove all paper from the printer then follow instructions here

 

It worked for 6055

please let me know if the 6052 works

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‎10-26-2024 11:13 AM

HP Recommended

Thank you, but the 6052 doesn't have a control panel.  

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‎10-26-2024 12:02 PM - edited ‎10-26-2024 12:06 PM

HP Recommended

Try

 

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Deskjet-2775-requires-SETUP-cartr...

and a slightly different one here, scroll down to bottom

 

-or

 

https://www.youtube.com/watch?v=Nx7n_MgMDnQ

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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