C4480 - new Colour cartridge - Not detecting alignment page as it only prints in black

[CyrilDonnan]

The error message after trying to scan alignment page reads 'alignment page not detected'. I guess this is because it is only printing in Black and not Colour.

[Valsimot]

Yes, the alignment page must contain both black and colour marks on the sheet so that the printer can detect and finish alignment.

[CyrilDonnan]

I was thinking that too Valsimot, so why is it not printing in colour? I have tried 2 different cartridges.

[Valsimot]

Soak the bottom part of the color ink cartridge in hot water for a few seconds, then use paper towel to wipe bottom part it should leave clear visible ink marks in 3 colours.

[CyrilDonnan]

I did that but unfortunately it is still only printing in Black and not colour.