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‎10-11-2021 12:41 PM

HP Recommended

SAME THING HERE

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‎10-11-2021 12:47 PM

HP Recommended

How did you manually move it? Mine won't budge!

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‎10-11-2021 06:11 PM

HP Recommended

Lauren - After trying all of the suggestions I found on this site, for two days, I gave up and decided to purchase a new printer.

My (HP Office Jet 9025) Printer was more than two years old. So, for me, it was not a difficult decision.  Problem was that the small retailers (OfficeDepot, etc.) did not have any printers in stock - supposedly due to the shortage of longshoremen to unload the container ships near Long Beach,CA.  HOWEVER, I found exactly the printer I wanted (HP OfficeJet Pro 9025e) at Amazon. It sold for the same price as everywhere else and it was delivered within 1 business day. So I only had three business days without a printer.  

BTW: The HP OfficeJet Printer I had before the last one only lasted for about 2 years also, then it started misbehaving.  Interesting - very interesting...

1 person found this reply helpful
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‎10-11-2021 10:11 PM

HP Recommended

Thank you Buffalo Gal. It is discouraging to hear that, but I get it. Our printer is only one year old. Thanks.

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‎10-12-2021 01:47 AM

HP Recommended

Hi,

Can you indicate how you move the carrier manually? I have the same problem, but am not able to move it...

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‎10-13-2021 08:29 AM

HP Recommended

I have the same issue where I need to change the yellow ink cartridge but the carriage won't move and I can't move it manually either. The printer won't print because the yellow ink is empty. I'm just going round in circles and it's very frustrating. Has anyone resolved this issue because I can't find an answer on here?

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‎10-13-2021 12:00 PM

HP Recommended

I have same issues and have not been able to resolve it. I also cannot manually move the carriage. My printer is only one year old!

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‎10-13-2021 12:46 PM

HP Recommended

OK, I just spent 35 minutes on the phone with HP tech support (you have to fill out a form to get a case number first). He walked me through some steps -- I had to do a "semi-full reset" in order to change my ink cartridges. Then you have to reset your wireless network, etc. It's finally working and I was able to change all my ink cartridges at once so I won't have to go through this again for a while. I suggest you talk to the tech support.

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‎10-14-2021 03:53 AM - edited ‎10-14-2021 03:53 AM

HP Recommended

Lauran1 - thanks for your reply. I'll contact tech support and hopefully this will fix my issue too.

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‎10-19-2021 07:08 AM

HP Recommended

I am having the same problem. My printer is just out of warranty!

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