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‎10-19-2021 07:09 AM

HP Recommended

I have the exact same problem

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‎10-19-2021 07:12 AM

HP Recommended

I have the exact problem. HP 9020

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‎10-19-2021 07:12 AM

HP Recommended

I had the exact problem & also tried every setting to no avail.  HP9020

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‎10-19-2021 10:30 AM

HP Recommended

same issue

 

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‎10-20-2021 07:51 AM

HP Recommended

@lm5050

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎10-20-2021 09:39 AM

HP Recommended

It has been rebooted and reset multiple times over 2 hours yesterday with a support person with no success. 

I appreciate your note though - thanks.  

 

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‎10-20-2021 09:45 AM

HP Recommended

My Office Jet 9025 was 2 weeks out of warranty when this occurred!  I spent over 2 hours rebooting and resetting to no avail.

This problem seems to be a recurring problem for HP printers. I wish they would get it together and offer a fix!!  I question whether I want to change to another company for any new printer purchases.

 

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‎11-15-2021 01:46 AM

HP Recommended

@gbrookes

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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