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‎02-15-2022 12:13 PM

HP Recommended
Product: HP DeskJet Plus 4140 All-in-One Printer
Operating System: Microsoft Windows 11
I installed ink on the printer(envy 4250) and started printing. You know what, my printer is totally broken. 
I tried everything but died. it happen was last week. 
So I bought a new HP printer(HP 4100) this week but can't use the new printer ink because the old printer's ink is HP63, the new printer's ink is HP67.
 
Here is my question. 
1. Can I exchange HP 63 for HP67? I bought end of December from Amazon and I opened the package so I am not sure I can.
2. If is impossible to change, can I donate ink somewhere? Because it is almost $50 ink but I just printed the test page only. it is new ink.
 
Thank you
Category:
1 REPLY 1

‎02-18-2022 09:53 AM

HP Recommended

@JJ0

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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