Can't change shipping address

[aliu45]

I was previously enrolled with instant ink with an older printer years ago. I was in the US at the time, however I have since moved to the UK. I have just purchased a new printer and the issue I keep running into is that I can't change my shipping address from my previous US one. Not only can I not change the country, I can't change the address at all. I have tried going under "Shipping & Billing" under my account, but for some reason the "Mange your shipping address" and "Manage your payment method" links are grayed out and I can't click them. 

[A_Gayathri]

Hi @aliu45,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue

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for address change 

You may also refer to this document: HP Instant Ink - Manage your account (Change or verify your shipping address)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[aliu45]

Hi! Unfortunately I've tried this and I still cannot change my address, but thank you for trying to help 

[A_Gayathri]

Hi @aliu45,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!