Can't install new cartridges on HP 6700

[Julie3211]

I have bought two sets of HP color ink to replace the ones that are empty and keep getting messages that the new cartridges are defective or damaged or that there is a Printer failure due to ink system. It was working fine until I replaced the cartridges.  I have done a hard reset and nothing has changed. How can I fix this? 

[sandytechy20]

@Julie3211

Welcome to the HP support community.

I am here to help you with the cartridge error, follow these steps to fix the issue.

Perform a power reset to set the last known good configuration on the printer

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates for the printer

Here are the steps:- Click here

Clean the ink cartridge electrical contacts to remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Julie3211]

None of your suggestions solved the problem. I bought two different sets of new HP color cartridges from Amazon and Office Depot and the printer would not work with either set of new ink cartridges.    

[sandytechy20]

@Julie3211

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.