Can’t open lid to replace cartridge

[Mizromey]

I cannot get my life to lift up on my 6458e HP printer I order to change the cartridges.  I have turned off and on and I have unplugged.  Nothing seems to work.  

[A_Gayathri]

Hi @Mizromey ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble opening the lid of your HP printer to replace the cartridges, here are some steps you can try:

Power Off and Unplug: Ensure that the printer is powered off and unplugged from the electrical outlet. This ensures your safety during the process.

Check for Obstructions: Inspect the area around the lid to make sure there are no obstructions or foreign objects preventing it from opening. Sometimes, a small piece of paper or debris can get in the way.

Manual Release Button: Some printers have a manual release button or latch that can be used to open the lid. Refer to your printer's user manual to locate and use this feature.

Firmware Update: Ensure that your printer's firmware is up to date. Manufacturers often release firmware updates that address various issues, including problems with opening lids.

Apply Gentle Pressure: While the printer is off, try applying gentle pressure to the lid and see if it gives way. Be careful not to use excessive force, as this could cause damage.

I hope this helps. 

Take care and have a good day.

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