Cancel HP+ account

[GeeTi]

Hi all,

I've having major difficulties getting my printer (HP ENVY Inspire 7220e) to use non-original ink cartridges.

I was on the instant ink plan for the past few months but it just wasn't working for me. so I've cancelled my instant ink plan and decided to purchase some non HP ink to use in my printer.

I have read in a few chats that I have to disable "cartridge protection" first, which I have done. But my printer still refuses to use the non standard ink, stating it was a HP+ printer and all HP+ printers must use genuine HP ink.

I have tried removing the printer from my HP account, factory resetting the printer and re-setup the printer. However, the printer refused to complete setup without me agreeing to HP+ again thus leaving me with the same problem of not being able to use non-genuine ink in my printer.

Surely this is illegal (and immoral)??? I'm certain there's a law about printer manufacturers being prohibited from preventing customer from using third party ink. Yet here we are, this is exactly what HP have done. This is a total disgrace!!!

Can anyone advise me on how I can cancel my HP+, or remove my printer from HP+ (or make it stop thinking its an HP+ printer) so I can use whatever ink I want??

S

[Bob_Headrick]

The HP+ option typically offers an extended warranty (two years vs. one year) and/or extra months of free Instant Ink in exchange for opting in to the HP+ program.  It is not possible to cancel the HP+ program, once it has been agreed to it will remain in effect for the life of the program.  See the HP+ FAQs (Frequently Asked Questions) section in the document here, which says:

What are the requirements of HP+?

HP+ requires an HP account, Internet connection, and use of Original HP Ink or Toner for the lifetime of the printer. Once activated, HP+ is embedded in the device and will require the use of Original HP Ink or Toner for the lifetime of the print

What if I don't want HP+?

HP customers have options when purchasing HP printers. There are functionally equivalent HP printers available without HP+.

To buy the HP LaserJet M200 Series printer without HP+, you can purchase the standard version of the printer. To learn more, visit www.hp.com/standard.

For HP OfficeJet Pro 8000e and 9000e Series printers, DeskJet 2700e and 4100e Series, and ENVY 6000e and 6400e Series, a customer can choose to skip HP+ activation during printer setup.

Cartridge Protection is something different.  If Cartridge Protection is enabled for a printer it only means that any cartridges installed in the printer will be "marked", and only usable in that printer.  Turning off Cartridge Protection will mean that any further cartridges installed in the printer will not be "marked".  Any cartridges that were previously marked will only be usable in the printer that originally marked them.

Sorry this is not what you want to hear, but it is what it is.