Cancel Instantink so I can print

[GabP]

Printer all the sudden gives message: Cannot print with Instantink cartridges. Update payment method. 
I haven’t used that program in 14 months and have always installed store bought cartridges. Now today it won’t print and gives that message. Wth? Someone please help me. 

[Betty0610]

@GabP

Welcome to the HP Support Community.

Let's remove web services:

To remove Web Services using the embedded web server 1. Open the EWS. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.

To open the embedded web server through a network (EWS) -  1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by printing a network configuration page.

NOTE: The printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

Once it's removed, please enable or add it again via the same method of embedded web server.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jay_G24]

Hi @GabP,

I'd like to help!

I understand you are unable to print and you are receiving an "update payment information" error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!