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Solved!

Cannot print in black after getting new cartridge (ENVY 5030)

HP Recommended
ENVY 5030
Microsoft Windows 10 (64-bit)

Hello,

 

I have an ENVY 5030 that is connected to a PC running Windows 10 via Wifi. I have recently replaced my black cartridge with another HP original one, this time a 304XL. 

 

This cartridge is supposed to be compatible with my printer, and indeed, it is recognized by the HP Print and Scan Doctor as being present and having full ink. However, when I try to print a document, only colors (from my other cartridge) show up, there is no black at all.

 

Please advise, I have already tried a number of things such as updating my drivers, cleaning the printhead, running HP Print & Scan Doctor, physically taking out the cartridge and putting it back in, etc.

 

I would have preferred to contact tech support directly, but apparently you have to pay for that privilege...I have to say it's been a long time I've been this disappointed in a company's practices. 

 

Regards,

 

Simon

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HP Support Agent
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Message 2 of 2
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HP Recommended

 

Hi @Phlegmish,

  

If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region from you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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