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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Cant print claim code. No ink..

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08-07-2021 11:29 AM - edited 08-07-2021 12:37 PM
Hiya. Im in need of some help. I brought a HP ENVY 6022 today second hand. I have been trying to re subscribe and set up my instant ink subscription. But unfortunately Im unable to do this as i cant print the claim code due to no ink:( I have already tried googling and i cant find a solution for this model. Can someone help me please? Many Thanks
08-11-2021 01:29 AM
Welcome to the HP support community.
I understand that you need assistance to print the claim code, follow these steps to print the claim code.
To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.
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Send a test print job from any device on your network to make sure the printer is connected and can print.
NOTE:
You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.
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Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.
To find your printer IP address:
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From the HP Smart app: Click Printer Settings, and then click Printer Information.
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From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.
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Find the Printer Code or Printer Claim Code on the page that prints.
If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.
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Add your printer to an HP Smart account using the Printer Claim Code.
If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.
Refer to this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee