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‎10-15-2023 05:25 PM

HP Recommended
Product: HP DeskJet 3721 All-in-One Printer
I am writing to seek assistance with an issue I'm encountering with my HP DeskJet 3721 printer, which was originally purchased in Hong Kong but is now being used in the UK.
 
The model of my printer is HP DeskJet 3721, and I recently acquired HP 304 ink cartridges, which is compatible with this printer model based on phone conversation with HP Support in UK. However, upon inserting the HP 304 ink cartridge and attempting to print, I received a prompt indicating that the cartridge is incompatible.
 
I understand that this may be due to regional restrictions on cartridge compatibility, and I am seeking a solution to resolve this issue. I have a few questions and requests:
 
1. Is it possible to change the regional setting on my printer to accept the HP 304 cartridges, or is there a different solution to make the cartridges compatible?
 
2. Are there any specific printer settings I can adjust to address this issue?
 
3. Could you guide me through any firmware updates or adjustments that may resolve this compatibility problem?
 
I am eager to continue using my HP DeskJet 3721 printer with the HP 304 ink cartridges, and I would greatly appreciate your expertise and guidance to make this possible.
 
Thank you for your prompt attention to this matter. I look forward to your response and any steps you can recommend to resolve this issue.
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