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‎04-10-2023 12:39 PM

HP Recommended

HP Envy Inspire 7900e

 

HP, clearly this is a problem going back several years.  I just replaced my original black toner cartridge with one I bought at Best Buy for *$45* and now I'm getting this message.  Some of us need to use our printers for our livelihood and can't afford down time.  Please respond with a solution.  Please don't make me think buying this printer was a mistake.

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2 people had the same question
2 REPLIES 2

‎04-13-2023 08:28 AM

HP Recommended

@SallyWestch 

 

Welcome to the HP Support Community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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‎04-27-2023 11:02 AM

HP Recommended

I just installed a new cartridge (HP Instant Ink 67/305) and now it won't verify it - says not communicating correctly within printer. So I installed the cartridge that was low and am still getting the same messages, I've done all the troubleshooting steps - reset, cleaned, etc. - still the same message.

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