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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-01-2023 07:33 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

Please help!  I'm getting the error Cartridge: Not Intended for Use in Current Device

 

I'm in the US, but apparently had z20 cartridges before.  I have a full set of the proper z10 cartridges, but it says they are not compatible.

 

The blue z20 cartridge is depleted, so the printer is inoperable and we need to print some tax documents.

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1 REPLY 1

‎02-06-2023 11:01 AM

HP Recommended

Hi @TimDawg53,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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