Cartridge Problems

[Angus65]

My Brand New HP 364 Ink Cartridges are Saying Damaged Or Missing

[Nal_NR]

Hi @Angus65,

Welcome to the HP Support Community.

I understand that you are facing issues with the Cartridge error. I'd like to help!

• Was there a recent power outage or surge before this occurred?

This looks like a hardware issue with the printer. Let's try these steps:

Perform all the prescribed steps from this link: Click here

(HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays)

• Step 1: Use genuine HP ink cartridges
• Step 2: Reset the printer
• Step 3: Remove the ink cartridges
• Step 4: Clean the ink cartridge vents and contacts
• Step 5: Update the printer firmware

This should fix the issue if the printer is healthy. If the issue continues, and as you've tried multiple cartridges the printer is faulty and needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush. 

keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue, and give the post a Kudos for my efforts to help. Thank you and have a great week ahead.

[Nal_NR]

Hi @Angus65,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂