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‎02-15-2025 10:48 AM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer
Operating System: Microsoft Windows 11

Hi this is  new printer and had to replace black cartridge.  I print only in black so was surprised when I had to replace blue and red cartridges before printer would resume the job.  I have not printed in color once since I bought this machine in November.  What happened?  More importantly, how to prevent it from happening again the next time the black cartridge runs dry.  Thanks

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Accepted Solutions

‎02-15-2025 11:24 AM - edited ‎02-15-2025 11:26 AM

HP Recommended

Possibly, you have been using those HP setup cartridges that are needed on new printers.   It is possibly that when you replaced the black setup cartridge the printer cannot use any of the others and you need to start using the normal or regular HP ink.

 

Are you registered for instant ink?  If so, switching to regular ink for black might mean you can no longer use the color instant ink.  Just guessing as I do not have instant ink.

 

General ink cartridge help

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

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2 REPLIES 2

‎02-15-2025 11:24 AM - edited ‎02-15-2025 11:26 AM

HP Recommended

Possibly, you have been using those HP setup cartridges that are needed on new printers.   It is possibly that when you replaced the black setup cartridge the printer cannot use any of the others and you need to start using the normal or regular HP ink.

 

Are you registered for instant ink?  If so, switching to regular ink for black might mean you can no longer use the color instant ink.  Just guessing as I do not have instant ink.

 

General ink cartridge help

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-15-2025 01:04 PM

HP Recommended

Thanks - that's seems to be the case.  

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