'Cartridge cannot be used until printer is enrolled in HP instant ink' ERROR

[FIClean]

 'Cartridge cannot be used until printer is enrolled in HP instant ink' error on printer screen.  Cannot back out of error message, printer appears to be connected to wi-fi. Instant Ink never connects.  Tried to remove from instant ink but that doesn't seem to work.  Factory reset does not work. I can see settings in "i-i" account but it is stuck in "Contacting printer..."  and occasionally gets to "unable to connect to the printer, check your connection and try again later.  This is beyond frustrating!! 

I can do NOTHING on the printer screen itself.  It is just stuck on the error message. I think the only solution would be to go purchase non-i-i cartridges which I SHOULD NOT HAVE TO DO!!   I thought maybe I could cancel the i-i then reregister the printer but that has not worked either.

[zoey7886]

@FIClean, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Instant Ink Enrollment Error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 5055 All-in-One Printer is displaying the error 'Cartridge cannot be used until printer is enrolled in HP Instant Ink,' follow these steps to resolve this issue:

Check HP Instant Ink Enrollment:

• Ensure your printer is properly enrolled in HP Instant Ink. Instant Ink-ready cartridges require printers to be enrolled to function. If not enrolled, visit HP Instant Ink and click Sign Up Now.

Check Printer Status:

• Log into your Instant Ink account:
  • For Home / Home Office users, sign into your Instant Ink account.
  • Navigate to Overview or Printers to check the printer status:
    • Ready to print: Restart the printer to clear the error.
    • Not ready to print: Click the refresh button and browser reload several times until it changes to Ready to print.

Verify Printer Connection:

• Ensure the printer is connected to the internet. Instant Ink requires an active connection.
  • Wi-Fi: The blue wireless light on the printer should be solid (not blinking).
  • Ethernet: The light next to the Ethernet port should be lit.

Turn On Web Services:

• Web Services should be enabled as they facilitate communication with Instant Ink services. For more instructions on enabling Web Services, you can refer to HP Printers - Turn On Web Services.

Use Compatible Networks:

• Ensure your connection isn't a guest network which might be incompatible with Instant Ink.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,