Cartridge damaged or missing

[Kathie42]

I replaced my ink cartridges and got the message, "One or more cartridges are missing or damaged. Until cartridges are replaced make sure the printer is turned on to avoid damage to the printer." It indicated the magenta cartridge. I got a new one and I'm still getting the same error. I used HP cartridges as always. I have removed and reinserted all the cartridges multiple times to no avail. Please help.

[Nirvana_95]

Hi @Kathie42

Welcome to the HP Support Community. 

I would like to help you with it. 

Was there a recent power outage or surge before this occurred?

This looks like a hardware issue with the printer. Let's try these steps:

Perform all the prescribed steps from this link: https://support.hp.com/si-en/document/ish_1740122-1449154-16 (HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays)

• Step 1: Use genuine HP ink cartridges
• Step 2: Reset the printer
• Step 3: Remove the ink cartridges
• Step 4: Clean the ink cartridge vents and contacts
• Step 5: Update the printer firmware

This should fix the issue if the printer is healthy. If the issue continues, this will lead to a hardware replacement. For that, I would suggest you contact our team using the link I am sharing with you via PM.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

[Nirvana_95]

If the issue persists, please contact our phone support team and they will be able to assist you. 

1) Click on this link -   https://www.hp.com/us-en/contact-hp/ww-phone-assist.html 

2) Select your product type below. 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill out the web-form and proceed further. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please reply to this message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.