Cartridge detection issues

[uggh2]

Hello,

I have an Inkjet 8600 Pro. The printer keeps giving me the error message that the cartridge is defective for the yellow cartridge. I have changed 3 different cartridges and keep getting the same error. I have examined the printer and all the pins the connect with the cartrige look fine, there is no blockage and I have updated the software and drivers. Still keep getting the same error.

Any help would be greatly appreciated.

Thanks!

[Irfan_06]

Hi @uggh2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[uggh2]

Unfortunately my issue is not reseolved. I did the power drain, I tried to do the firmware update, but couldn't 'cos in the printer status it said "Not applicable". I tried it wireless and usb connected. Everything related to cartridges is OK. Did factory reset. Printer still gives me the error message.

[Irfan_06]

Hi @uggh2,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support