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‎04-17-2021 10:07 AM

HP Recommended

Thanks for your response. I have figured out how to fix the problem. 

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‎04-18-2021 09:06 AM

HP Recommended

Unfortunately, we do not have an option to downgrade the firmware.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎04-21-2021 07:28 AM

HP Recommended

Well, I kinda thought I was contacting HP Support through here?  All I am asking for is a link to the "prior" firmware upgrade for the HP OfficeJet Pro 8710.  I don't understand why nobody will even entertain if this is possible?  I have asked this question multiple times.

2 people found this reply helpful
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‎04-21-2021 07:30 AM - edited ‎04-21-2021 07:31 AM

HP Recommended

Apologies. I do now see where someone stated that the firmware cannot be downgraded.  Can you advise when an update can be provided to resolve this issue? Currently I just have a large brick sitting on my desk that was once a nice printer.  🙂

 

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‎04-23-2021 01:44 AM

HP Recommended

I'll definitely check with the second level team, meanwhile you can use genuine ink and print.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎04-23-2021 06:33 AM

HP Recommended

Thank you for your response.  It does not make sense to me that I should go pay over $100 because of a firmware upgrade. I can't accept that as a solution unless HP would like to send me some free print cartridges for my inconvenience.  But we know that will not happen.  It's been 3 weeks now and there has been no acceptable solution provided by HP.  My printer does not work after the firmware upgrade as it did with the prior firmware upgrade.  Please advise how this can be escalated?

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‎04-24-2021 05:47 AM

HP Recommended

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎04-24-2021 10:56 AM

HP Recommended

I too would like to know how to use my HP8710 again after the firmware update 

I should not have to buy genuine HP ink cartridges for a printer I own. 

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