Cartridge error message

[amedaglia]

I have an HP pro 8028e. After a FW update is throwing a cartridge error message. 

"One or more cartridge are missing or damaged. Until cartridge are replaced make sure sure the printer is turn on to avoid damage to the printer "

[Hawks_Eye]

Hi @amedaglia 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the issue—I'm really sorry your HP OfficeJet Pro 8028e is showing that cartridge error. The message you're seeing typically means the printer cannot detect one or more cartridges, or it believes they’re damaged or incompatible. 

Let’s walk through a focused recovery process to clear the error and restore printing.

 

Step-by-Step Fix: “Cartridge Missing or Damaged” Error

1. Power Drain Reset

• Turn off the printer.
• Unplug the power cord from both the printer and wall outlet.
• Wait 60 seconds.
• Press and hold the power button for 30 seconds (while unplugged).
• Plug it back in and power on.

This clears residual charge and resets the cartridge detection system.

 

2. Inspect and Reseat All Cartridges

• Open the cartridge access door.
• Remove all cartridges.
• Check for:
  • Protective tape still attached (on new cartridges)
  • Ink residue or debris on copper contacts
  • Bent or missing contact pins
• Gently clean the cartridge contacts with a lint-free cloth slightly dampened with distilled water.
• Reinsert each cartridge firmly until it clicks.

Even a slightly misaligned cartridge can trigger this error.

 

3. Use Genuine HP Cartridges

• Confirm that all cartridges are HP 912 or HP 912XL and genuine.
• Third-party or refilled cartridges can cause detection failures.

HP printers often reject non-genuine cartridges, especially after firmware updates.

 

4. Update Printer Firmware

• Visit: HP OfficeJet Pro 8028e Drivers & Firmware
• Download and install the latest firmware update.

Firmware updates improve cartridge recognition and error handling.

 

5. Run HP Diagnose & Fix Tool

• Visit: https://support.hp.com/help/diagnose-fix-printer
• Download and run the tool to scan for cartridge and hardware faults.

Let me know what happens after reseating the cartridges or if you see a specific color flagged—I’ll guide you further. You’re doing everything right by catching this early—I’ll stay with you until it’s resolved.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye