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‎12-14-2021 07:35 AM

HP Recommended
Product: envy5030
Operating System: macOS 10.15 Catalina

"Colour cartridge requires re-installation. " It doesn't and it is 75% full. However it shows up as empty.

Repeated re-installations make no difference.

Category:
3 REPLIES 3

‎12-25-2021 03:20 AM

HP Recommended

@RAC72

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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‎12-27-2021 06:55 AM

HP Recommended

I printed, successfully, a colour photo . At that point the cartridge failed and I was instructed to re install the colour cart.

That made no difference. After several unsuccessful attempts I spoke to HP support. Their solution was to send me a replacement cart. 

My point is, the failed cart. was 75% full. Its predecessor was 50% full. This is wasteful and inconvenient.

The question is am I just unlucky or do I have a dud Envy 5030?

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‎01-07-2022 10:46 PM

HP Recommended

@RAC72

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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