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HP Recommended

I ran out of ink for the first time on my printer.

A popup appeared that says "depleted cartridges must be replaced to continue printing" 

I close that and the banner appears again at the top. I hide that but can't find anywhere a button to start the cartridge replacement process.

I assume maybe there isn't so I open the door. I then get a "close door to continue warning"
Can you please confirm your unintuitive disaster printers have no workflow for replacing the cartridges and I'm expected to push past conflicting warnings and just replace it.

Can you confirm that I'll probably have to replace them all even though only one is low? 

1 REPLY 1
HP Recommended

Hi @ihateyourprods 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your HP product.

 

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

 

Could you please elaborate the issue in detail?

 

Take care and have a great day ahead! 

 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.