Cartridge missing or faulty message

[Raywigz]

Just stopped printing and the message says Faulty or missing cartridge (It was a new cartridge 2 days ago and worked fine) 

Message said to change cartrige ifd the error message persisted, which I did. the new cartridge was inserted and I still have the same error message. The problem cartridge is the Magenta

I have checked for updates firmware etc, all good and up to date. I have tried re-starting and looking on HP help pages but nothing helped.

Any suggestions welcome

thank you Ray Wigzell

[VikramTheGreat · Accepted solution]

Hi @Raywigz,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it is when your HP OfficeJet Pro 8024 All-in-One Printer suddenly reports a "Faulty or Missing Cartridge" error, especially after inserting a new, previously working Magenta cartridge.

Let's try a few steps to try and fix the issue:

1. Power Reset with Cartridge Removal

• Turn off the printer and unplug it.
• Open the cartridge access door and remove all cartridges.
• Wait 60 seconds.
• Plug the printer back in and turn it on without any cartridges.
• When prompted, insert the cartridges one by one, starting with black, then color (ending with magenta).

2. Clean Cartridge Contacts

• Use a lint-free cloth slightly dampened with distilled water.
• Gently clean the copper-colored contacts on the magenta cartridge and the corresponding contacts inside the printer.
• Let everything dry for 5 minutes before reinserting.

3. Check Cartridge Authenticity

• Make sure the cartridge is a genuine HP cartridge and not expired.
• You can verify it here: HP Cartridge Authentication

4. Update Firmware (Again)

Even if you’ve checked already, re-download and install the latest firmware from: 👉 HP OfficeJet Pro 8024 All-in-One Printer Software and Driver Downloads | HP® Support

5. Try a Different Magenta Cartridge

• If you have access to another magenta cartridge (even a used one), try inserting it to see if the error clears.

This helps determine if the issue is with the cartridge or the printer’s ink system.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat