Cartridge self help loop?

[SSTackett]

I have the HP All In One 4650 printer.  Today the ink failed with no warning.  Normally I get warnings when a tank is running out.  Nothing.  Also, I'm on Instant Ink and account is paid up to date.  I didn't even notice that no new ink cartridges have been received for months.  So now, I have a real problem!  My printer shows the "replace cartridge" error only and can't reset.  HP Smart Assistant on my PC won't connect to or interface with the printer due to the error.  Help needed!  This is a business printer and I need it daily.  

[Meghana_10 · Accepted solution]

Hello @SSTackett, Welcome to the HP Support Community.

Thank you for posting on the HP Support Community. 

We understand that the HP Officejet 4650 is essential for daily business use and is now displaying a "Replace Cartridge” error without the usual low-ink warning, even though the HP Instant Ink account is active and paid.
 

This error can occur if an Instant Ink cartridge becomes depleted unexpectedly, loses electrical communication with the printer, or if the printer cannot synchronize its cartridge status with the Instant Ink service. 

According to the email address provided in your profile we can see that the new set of color cartridges have been shipped, we will provide the tracking details on private message. Private Messages - HP Support Community

Also, you can login to your instant ink account and check for the shipment details. HP Instant Ink – Ink Monthly Subscription | HP Official Site

Also, we can see that non-HP instant ink color cartridges have been installed. Please let us know if you are using any other cartridges temporarily.

Have a great day!