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Cartridge won't load into the printer

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Jetpro 8710

Replacing the black ink cartridge with a HP 950 X.  The old cartridge "popped" out and the new cartridge will not go in?

 

Any help anyone can offer?

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HP Support Agent
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Message 2 of 4
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Hi @haireeed,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the cartridges for your HP OfficeJet Pro 8710 All-in-One Printer.

 

This issue could occur if the cartridge slot on the printhead is damaged or the cartridges are not installed properly.

 

Let's go through a few steps that may help to fix this issue. 

 

And here are a few steps for you in the link: Replacing Ink Cartridges

 

If the issue still persists, then the printhead needs to be replaced. You may contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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My 8710 series won't accept the exact same new cartridges.  if I read correctly I have to "try" to replace the printhead in order to continue.  what does printhead have to do with cartridge slots? 

 

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You cant fit 950 XL cartridge in your printer because your printer is not designed to work with 950 cartridges.

 

It has nothing to do with a printhead, you must use 952 ink cartridges if you are in US, or 953 if you are in Europe.

 

remove your old working cartridge from the printer and check for a number on it, and purchase new ink cartridge according to number from working cartridge.

 

Both ink cartridges look very similar but they don't fit.




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