Change printer region

[lynnzam]

Hi,

I need help to change country/region of my HP printer Deskjet 1000

I moved from Kenya to Canada and the ink cartridge here is 61 but in Kenya was 122. I bought 61 cartridge but it does not print.

I have tried to find the way to contact HP support but couldn't seem to get much help.

Any help would be much appreciated.

Thank you so much!

[Irfan_06]

Hi @lynnzam,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[lynnzam]

Hello, 
Yes I meet the conditions

My OS is Mac and my printer model is Deskjet 1000 model: J110a

[Irfan_06]

hI @lynnzam,

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[lynnzam]

Hello Irwin, 

Tried this but didn't work, although I think this may be instructions for Windows since Mac does not have a Start Menu per say. I opened the HP Utility App and tried to perform the action on the 'Supplies Status' option with no luck. 

I have sent you a private message with more context.

[Irfan_06]

Hi @lynnzam,

I am sorry to inform you that regional reset will work on windows operating system.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support