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‎09-01-2022 12:10 AM

HP Recommended
Product: HP Tango X
I have the same problem happened with another user, please also provide me the procedure of resetting the printer, thanks.
 

I have recently moved from Hong Kong to UK with my HP Tango X printer. However, when I printed some documents yesterday and the ink is running low. So I went to buy HP 303 ink which is suitable for Tango X according to the box.

Nevertheless, when I replaced the ink in my printer it said I can’t use this ink. After some google search, I find that my printer have to change the region code to use Europe edition ink.

Can anyone help me to change the region code so that my newly bought Tango X can be used.

Thank you very much!

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6 people had the same question
3 REPLIES 3

‎09-02-2022 10:56 AM

HP Recommended

@Vincent_ho

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎10-02-2022 03:17 PM

HP Recommended

Hi, I have the same problem. Would you please send me a solution? Besides, after regional reset, will it be possible for me to use the ink I bought in Hong Kong again in the future?

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‎10-05-2022 07:16 AM

HP Recommended

Hi, I have not received any instruction for resetting, or have I missed anything? May you please provide me again, thanks.

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