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‎09-04-2021 11:24 AM

HP Recommended
Product: HP Deskjet 3755
Operating System: Microsoft Windows 10 in S Mode

I’ve changed my ink cartridges for the first time and now nothing happens! It didn’t reset, all the error codes continuously flash, and it won’t shut down. There is also a very weird smell when plugged in that eventually subsides when I unplug it. No amount of plugging in and unplugging and waiting will reset it. It is still under warranty. Thanks in advance for any help. 

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2 REPLIES 2

‎09-07-2021 12:14 PM

HP Recommended

@bge0813

 

Welcome to the HP support communtiy.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎09-11-2021 03:29 PM

HP Recommended

This is what I get when I try to respond to my assigned agent…

EBB70DCC-20B3-4DAE-8B20-8C641B5E1887.png

 

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