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Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 6052 All-In-One Printer
Microsoft Windows 10 (32-bit)

Was changing my color ink cartridge and the printer did not want to except that cartridge.  Do I sent it back, will they give me a replacement, which I'll need a new one soon, what, what do I do.  

Also, my records show that the last time they sent me a black cartridge was back in Sept. 2021.  I am NOW in need for them to send me a new one, but the records said, NO UNTIL I PUT A NEW ONE IN, which I don't have!!!! AGAIN, what, what do I do! HELP!!!!!!!!!!!!!!!!!!

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