Clean Printheads

[Bogomil1]

Dear All:

I use the Desk jet 4152e.

The print misses a color.

I clicked on Quality Tools / Clean Printheads

I get this message:

New HP Cartridges Installed

Please fix this problem, and then select Retry

Cancel / Retry

The printer doesn't print a test page. And the normal print still misses a color.

I appreciate your comments

Best wishes

Henning

[sandytechy20]

@Bogomil1

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Clean the ink cartridge and carriage electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the ink cartridge access door on the front of the printer.
• 
• Gently press down on the cartridge to release it, and then pull it out of the slot.
• 
• Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
• CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
• 
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• 
• Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
• 
• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in an error message.
• Close the door to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[Bogomil1]

Dear sandytechy20

Thank you for your reply.

I did the cleaning of the contacts of both cartridges as outlined.

No improvement. The situation didn't change.

When I click retry you can here mechanical noise in the printer for a while,

but no printing.

Best wishes

Henning

[Bogomil1 · Accepted solution]

Dear sandytechy20:

Meanwhile I found a solution.

When you change one of the cartridges, you have to confirm

the change under Settings/Printer Status.

After that, the cleaning of the cartridge heads works fine and

the test page prints.

Best wishes

Henning

[sandytechy20]

@Bogomil1

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.