cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
3 2 0 0
Message 1 of 6
88
Flag Post

Clearing HP 7520 setup cartridge error message

HP Recommended
HP 7520 Photosmart printer

My HP 7520 printer set up cartridge error message says out of ink.

The main black cartridge is new and full.  It won’t print black.

How do I clear the set up cartridge error message ? 

5 REPLIES 5
Highlighted
Level 17
Level 17
29,462 29,183 5,056 11,557
Message 2 of 6
Flag Post
HP Recommended

Hi,

Such a printer cannot be used with Black ink only, if any color is missing, it must be replaced to resume printing.



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I have new cartridges in ALL the colors

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,462 29,183 5,056 11,557
Message 4 of 6
Flag Post
HP Recommended

What is the exact error message? it should show the affected cartridge symbol below or above the error.

 

When you open the cartridge access door, you will see a symbol indicating each of the cartridges.

 

Just to make sure, all 5 ink cartridges have ink? including the Photo cartridge too?



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

It’s the setup cartridge that has the error message.

The set up cartridge has a yellow exclamation point saying it is empty.

But, ALL the other cartridges are brand new and full.

How do I clear the setup cartridge error ? 

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,462 29,183 5,056 11,557
Message 6 of 6
Flag Post
HP Recommended

Hi,

The printer was originally provided with 5 Setup cartridges for any of its five base colors, Setup its not it’s kind,  it just indicate it was provided with the printer.

 

The printer uses five different ink cartridges, any empty cartridge must be replaced and the printer cannot print with any empty ink cartridges.

 

Black, Yellow, Cyan, Magenta and Photo Black ink cartridges:

https://support.hp.com/si-en/document/c01839024

 

I guess you may refer to the Photo Black as a setup cartridge? You must replace an empty Photo Black cartridge to resume by printing.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation