Clearing the E0 code and printing on an HP 2800e

[Archaeopteryx66]

I've replaced both 2800e ink cartridges but still get the E0 error and no printing

[Elohi_NR · Accepted solution]

Hi @Archaeopteryx66,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The E0 error on your HP printer typically indicates an issue with the ink cartridges, such as improper installation or a communication problem. Here are some troubleshooting steps to help resolve the issue:

Step 1: Check Ink Cartridge Installation

1. Remove and Reinstall Cartridges:
   • Turn off the printer and unplug it.
   • Open the printer's access door and carefully remove both ink cartridges.
   • Check for any protective tape that might still be on the cartridges and remove it.
   • Reinstall the cartridges, ensuring they click into place securely.

Step 2: Clean Cartridge Contacts

1. Clean Contacts:
   • Use a soft, lint-free cloth to gently clean the copper contacts on both the ink cartridges and the printer's cartridge holder. Make sure they are free from dust, ink residue, or any other obstruction.

Step 3: Check for Firmware Updates

1. Update Printer Firmware:
   • Ensure your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP Support website.

Step 4: Perform a Printer Reset

1. Reset Printer:
   • With the printer turned on, unplug the power cord from the back of the printer and the wall outlet.
   • Wait for about 60 seconds, then plug the power cord back in and turn on the printer.

Step 5: Run the HP Print and Scan Doctor

1. Download and Run HP Print and Scan Doctor:
   • Visit the HP Support website and download the HP Print and Scan Doctor tool. This tool can help diagnose and fix printing issues.

Step 6: Try Different Cartridges

1. Test with Different Cartridges:
   • If you have access to another set of cartridges (either new or known to be working), try installing them to see if the issue persists.

You may also refer to this document for further assistance.

If you still encounter the E0 error after trying these steps, there may be a more significant issue with the printer. Contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Archaeopteryx66]

Many thanks for your help with this and constructive suggestions. What's perplexing is that I tried most of your suggestions but to no avail - I could see though the online tool that the two new cartridges installed were fine and full, but the orange light on the printer refused to go out, and it would not print. I tried turning it off for a few hours and then again some more (I'm on a boat so the power goes off every time we go ashore) and at some point it started working again. I'm delighted to be back in action and happy with the quality of the output but am nervous about the printer stopping again. Let's see how it goes and hope for the best. Thanks again for your help and all the best, Michael 

[Elohi_NR]

Hi @Archaeopteryx66,

Thanks for writing back. I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead.