Clogged Printer Head?

[Matthew_S1]

I can't get magenta to print.  I've tried using the printer cartridge cleaning tool.  I've taken out the cartridge, rubbed it with a wet paper towel, and it still won't unclog.  The printer suggests I have plenty of magenta left in the tri-color cartridge.  Any other suggestions so I don't have to go buy a whole new cartridge?  If I still can't unclog it, will the InstantInk program send me one for free?

[Raj_05]

Hi @Matthew_S1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve tried several good steps to fix the issue with the magenta ink on your HP OfficeJet 3830. Here are a few more suggestions that might help unclog the printhead before you need to replace the cartridge.

• Perform a Deep Cleaning Cycle: Sometimes, the standard cleaning cycle may not be enough. You might find an option for a “deep clean” or “printhead clean” in your printer settings or HP software. Running this a couple of times could help clear any remaining blockages.
• Soak the Printhead: Since you’re using a tri-color cartridge, you can try removing the cartridge and placing the printhead side on a damp paper towel (with warm water) for about 10-15 minutes. This can help dissolve dried ink. Afterward, gently dab the printhead on a dry paper towel to remove excess moisture, then reinsert the cartridge.
• Align the Printhead: Run the printhead alignment feature on the printer. This can help optimize ink flow if there are minor clogs in specific areas.
• Check for Firmware Updates: Ensure your printer firmware is up-to-date. Sometimes, firmware updates can help improve printing performance.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support